Total Quality Management (TQM) Tutorial/Help Page
by Dexter A. Hansen
Click here to download a free
trial copy of SmartDraw in English or
This page is linked to Amazon.com.
Click on books of interest listed below for additional information or to order.
Didn't find a book you were specifically
Total Quality Management Handbook John L. Hradesky / Hardcover - 712 pages (December 1994) McGraw Hill Text
Beyond ISO 9000 : How to Sustain Quality in a Dynamic World William A. Stimson / Hardcover / Published 1998
Beyond Quality : New Standards of Total Performance That Can Change the Future of Corporate America Jerry Bowles, Joshua Hammond / Paperback / Published 1993
Beyond Total Quality Management : Toward the Emerging Paradigm (McGraw-Hill Series in Management) Greg Bounds, et al / Hardcover / Published 1994
Beyond TQM Robert Louis Flood / Paperback / Published 1993
Beyond Tqm : Tools & Techniques for High Performance Improvement Jack L. Huffman / Paperback / Published 1997
How to Lead Your Business Beyond TQM : Making World Class Performance a Reality (Financial Times/Pitman Publishing Series) Michael E. Joyce / Published 1995
Innovative reward and recognition strategies in TQM Bruce N. Pfau
Managing the Four Stages of Tqm : How to Achieve World-Class Performance Charles N. Weaver / Published 1995 Read more about this title...
The Next Phase of Total Quality Management : Tqm II and the Focus on Profitability (Quality and Reliability, Vol 42) Robert E. Stein / Published 1994
The quality journey : a TQM roadmap for public transportation Littleton C. MacDorman
Successful Tqm : Inside Stories from Europea Quality Award Winners Klaus J. Zink (Editor) / Published 1997
Teams and TQM A. Aune
TQM in action : one firm's journey toward quality and excellence Joseph V. Walker
TQM-based performance measurement : practical guidelines Mohamed Zairi
Business Process Benchmarking : Finding and Implementing Best Practices (The Asqc Total Quality Management) Robert C. Camp / Hardcover / Published 1995
By What Method? : Leading Large-Scale Quality and Productivity Improvement Efforts D. Scott Sink, et al / Paperback / Published 1996
The Change Agent's Handbook : A Survival Guide for Quality Improvement Champions David W. Hutton / Hardcover / Published 1994 Read more about this title...
Competitive Dominance: Beyond Strategic Advantage and Total Quality Management Victor Tang, Roy A. Bauer / Paperback / Published 1995
Construction Inspection Handbook : Total Quality Management James J. O'Brien / Hardcover / Published 1997
Corporate Diagnosis : Setting the Global Standard for Excellence Thomas L. Jackson, Constance E. Dyer / Hardcover / Published 1996 Read more about this title...
Customer Inspired Quality : Looking Backward Through the Telescope (Warren Bennis Executive Briefing Series) James G. Shaw / Hardcover / Published 1996
estination : Quality : How Our Small-Volume Building Firm Used TQM to Improve Our Business Gilbert J. Veconi, Charles, A. Layne / Hardcover / Published 1996
Electronic Systems Quality Management Handbook (Electronic Packaging and Interconnection Series) Marsha Ludwig-Becker (Editor) / Hardcover / Published 1997
The Essence of Total Quality Management (Essence of Management Series) John Bank / Paperback / Published 1993
Essentials of Total Quality Management (Worksmart) Richard L. Williams / Paperback / Published 1994
The Executive Guide to Implementing Quality Systems Peter Mears, Frank Voehl / Paperback / Published 1995
Experiencing Quality Cynthia Lengnick-Hall, Melissa Hartman / Paperback / Published 1997
Introduction to Total Quality : Quality Management for Production, Processing, and Services David L. Goetsch, et al / Paperback / Published 1996 Read more about this title...
Management : Total Quality in a Global Environment Michael J. Stahl / Hardcover / Published 1995 Read more about this title...
Management Development and Training; The TQM Approach Harry I. Costin / Paperback / Published 1997
Iso 9000 for Better Business : Using Iso 9000 As a Foundatin for Total Quality Management Jack E. Small / Hardcover / Published 1996 Read more about this title...
Software Excellence : A Total Quality Management Guide Shigeichi Moriguchi (Editor) / Hardcover / Published 1997
Software Quality Engineering : A Total Technical and Management Approach (Prentice Hall Series in Software Engineering) Michael S. Deutsch, Ronald R. Willis / Hardcover / Published 1988
Strategic Total Quality Management : Corporate Performance and Product Quality Christian N. Madu, Chu-Hua Kuei / Hardcover / Published 1995
Successful Tqm : Inside Stories Form European Quality Award Winners Klaus J. Zink (Editor) / Paperback / Published 1997
Taking the Mystery Out of TQM : A Practical Guide to Total Quality Management Peter Capezio, et al / Paperback / Published 1995
Mapping Work Processes by Dianne Galloway Paperback Spiral edition (July 1994) Amer Society for Quality; ISBN:
Essentials of Flowcharting - Michel H. Boillot; Paperback
Process Mastering: How to Establish and Document the Best Known Way to Do a Job; Ray W. Wilson(Preface), Paul Harsin
Amazon.com now has tools, tooling and gas powered generators in their Amazon.com's Home Improvement Store. Click on Amazon.com's Home Improvement Store or the logo below to go there or use the Search feature.
Total Quality Management (TQM), a buzzword phrase of the 1980's, has been killed and resurrected on a number of occasions. The concept and principles, though simple seem to be creeping back into existence by "bits and pieces" through the evolution of the ISO9001 Management Quality System standard.
Companies who have implemented TQM include Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company.
The latest changes coming up for the ISO 9001:2000 standards "Process Model" seem to complete the embodiment. TQM is the concept that quality can be managed and that it is a process. The following information is provided to give an understanding of the key elements of this process.
Total = Quality involves everyone and all activities in the company.
Quality = Conformance to Requirements (Meeting Customer Requirements).
Management = Quality can and must be managed.
TQM = A process for managing quality; it must be a continuous way
of life; a philosophy of perpetual improvement in everything we do.
TQM Compared to ISO 9001
ISO 9000 is a Quality System Management Standard. TQM is a philosophy of perpetual improvement. The ISO Quality Standard sets in place a system to deploy policy and verifiable objectives. An ISO implementation is a basis for a Total Quality Management implementation. Where there is an ISO system, about 75 percent of the steps are in place for TQM. The requirements for TQM can be considered ISO plus. Another aspect relating to the ISO Standard is that the proposed changes for the next revision (1999) will contain customer satisfaction and measurement requirements. In short, implementing TQM is being proactive concerning quality rather than reactive.
TQM is the foundation for activities which include;
The Ten Steps to TQM are as follows:
The Principles of TQM are as follows:
Processes must be managed and improved! This involves:
The key to improving quality is to improve processes that define, produce
and support our products.
Managers and/or Supervisors Work on Processes
For those needing help with other areas, visit other related web sites by the author as follows:
I hope this information is useful to those trying to understand the principles and concepts. I do recommend that you check out the SmartDraw download site. While at at the SmartDraw site, download the SmartDraw Netdrawing library collection for the business and process flow templates. It will save you some time and money. For added capability, the Professional Version also imports and saves files in Adobe PDF file format, which Visio doesn't do.
If you have questions or comments relating to this flowcharting information, please click here to email the author.
Dexter A. Hansen