Total Quality Management (TQM) Tutorial/Help Page
by Dexter A. Hansen
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Didn't find a book you were specifically Total Quality Management Handbook John L. Hradesky / Hardcover - 712 pages (December 1994) McGraw Hill Text Beyond ISO 9000 : How to Sustain Quality in a Dynamic World William A. Stimson / Hardcover / Published 1998 Beyond Quality : New Standards of Total Performance That Can Change the Future of Corporate America Jerry Bowles, Joshua Hammond / Paperback / Published 1993 Beyond Total Quality Management : Toward the Emerging Paradigm (McGraw-Hill Series in Management) Greg Bounds, et al / Hardcover / Published 1994 Beyond TQM Robert Louis Flood / Paperback / Published 1993 Beyond Tqm : Tools & Techniques for High Performance Improvement Jack L. Huffman / Paperback / Published 1997 How to Lead Your Business Beyond TQM : Making World Class Performance a Reality (Financial Times/Pitman Publishing Series) Michael E. Joyce / Published 1995 Implementing TQM in small and medium sized companies J. M. Asher Information Service Excellence Through Tqm : Building Partnerships for Business Process Reengineering and Continuous Improvement Timothy Braithwaite / Published 1994 Read more about this title... Innovative reward and recognition strategies in TQM Bruce N. Pfau Managing the Four Stages of Tqm : How to Achieve World-Class Performance Charles N. Weaver / Published 1995 Read more about this title... The Next Phase of Total Quality Management : Tqm II and the Focus on Profitability (Quality and Reliability, Vol 42) Robert E. Stein / Published 1994 The quality journey : a TQM roadmap for public transportation Littleton C. MacDorman Successful Tqm : Inside Stories from Europea Quality Award Winners Klaus J. Zink (Editor) / Published 1997 Teams and TQM A. Aune TQM in action : one firm's journey toward quality and excellence Joseph V. Walker TQM, an integrated approach : implementing Total Quality through Japanese 5-S and ISO 9000 Samuel K. M. Ho TQM-based performance measurement : practical guidelines Mohamed Zairi Business Process Benchmarking : Finding and Implementing Best Practices (The Asqc Total Quality Management) Robert C. Camp / Hardcover / Published 1995 By What Method? : Leading Large-Scale Quality and Productivity Improvement Efforts D. Scott Sink, et al / Paperback / Published 1996 The Change Agent's Handbook : A Survival Guide for Quality Improvement Champions David W. Hutton / Hardcover / Published 1994 Read more about this title... Competitive Dominance: Beyond Strategic Advantage and Total Quality Management Victor Tang, Roy A. Bauer / Paperback / Published 1995 Construction Inspection Handbook : Total Quality Management James J. O'Brien / Hardcover / Published 1997 Corporate Diagnosis : Setting the Global Standard for Excellence Thomas L. Jackson, Constance E. Dyer / Hardcover / Published 1996 Read more about this title... Creating Quality in the Classroom Janice Arcaro / Hardcover / Published 1995 Read more about this title... Creativity, Innovation, and Quality Paul E. Plsek / Hardcover / Published 1997 Read more about this title...
Customer
and Market-Driven Quality Management Johnson A. Edosomwan / Hardcover
/ Published 1993 Customer Inspired Quality : Looking Backward Through the Telescope (Warren Bennis Executive Briefing Series) James G. Shaw / Hardcover / Published 1996 estination : Quality : How Our Small-Volume Building Firm Used TQM to Improve Our Business Gilbert J. Veconi, Charles, A. Layne / Hardcover / Published 1996 Electronic Systems Quality Management Handbook (Electronic Packaging and Interconnection Series) Marsha Ludwig-Becker (Editor) / Hardcover / Published 1997 The Essence of Total Quality Management (Essence of Management Series) John Bank / Paperback / Published 1993 Essentials of Total Quality Management (Worksmart) Richard L. Williams / Paperback / Published 1994 The Executive Guide to Implementing Quality Systems Peter Mears, Frank Voehl / Paperback / Published 1995 Experiencing Quality Cynthia Lengnick-Hall, Melissa Hartman / Paperback / Published 1997 Introduction to Total Quality : Quality Management for Production, Processing, and Services David L. Goetsch, et al / Paperback / Published 1996 Read more about this title... Management : Total Quality in a Global Environment Michael J. Stahl / Hardcover / Published 1995 Read more about this title... Management Development and Training; The TQM Approach Harry I. Costin / Paperback / Published 1997 Principles of Total Quality Vincent K. Omachonu, et al / Hardcover / Published 1997 Read more about this title... Iso 9000 for Better Business : Using Iso 9000 As a Foundatin for Total Quality Management Jack E. Small / Hardcover / Published 1996 Read more about this title... Software Excellence : A Total Quality Management Guide Shigeichi Moriguchi (Editor) / Hardcover / Published 1997 Software Quality Engineering : A Total Technical and Management Approach (Prentice Hall Series in Software Engineering) Michael S. Deutsch, Ronald R. Willis / Hardcover / Published 1988 Strategic Total Quality Management : Corporate Performance and Product Quality Christian N. Madu, Chu-Hua Kuei / Hardcover / Published 1995 Successful Tqm : Inside Stories Form European Quality Award Winners Klaus J. Zink (Editor) / Paperback / Published 1997 Taking the Mystery Out of TQM : A Practical Guide to Total Quality Management Peter Capezio, et al / Paperback / Published 1995 Mapping Work Processes by Dianne Galloway Paperback Spiral edition (July 1994) Amer Society for Quality; ISBN: Essentials of Flowcharting - Michel H. Boillot; Paperback Business Process Improvement Workbook : Documentation, Analysis, Design, and Management of Business Process Improvement; H. James Harrington, et al Process Mastering: How to Establish and Document the Best Known Way to Do a Job; Ray W. Wilson(Preface), Paul Harsin
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Total Quality Management (TQM) Ten Steps to Total Quality Management (TQM) Processes must be Managed and Improved TQM Process Improvement and Problem Solving Sequence
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Total Quality Management (TQM), a buzzword phrase of the 1980's, has been killed and resurrected on a number of occasions. The concept and principles, though simple seem to be creeping back into existence by "bits and pieces" through the evolution of the ISO9001 Management Quality System standard. Companies who have implemented TQM include Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company. The latest changes coming up for the ISO 9001:2000 standard’s "Process Model" seem to complete the embodiment. TQM is the concept that quality can be managed and that it is a process. The following information is provided to give an understanding of the key elements of this process.
Total Quality Management (TQM) Total = Quality involves everyone and all activities in the company. Quality = Conformance to Requirements (Meeting Customer Requirements). Management = Quality can and must be managed.
TQM = A process for managing quality; it must be a continuous way
of life; a philosophy of perpetual improvement in everything we do.
TQM Compared to ISO 9001 ISO 9000 is a Quality System Management Standard. TQM is a philosophy of perpetual improvement. The ISO Quality Standard sets in place a system to deploy policy and verifiable objectives. An ISO implementation is a basis for a Total Quality Management implementation. Where there is an ISO system, about 75 percent of the steps are in place for TQM. The requirements for TQM can be considered ISO plus. Another aspect relating to the ISO Standard is that the proposed changes for the next revision (1999) will contain customer satisfaction and measurement requirements. In short, implementing TQM is being proactive concerning quality rather than reactive.
TQM is the foundation for activities which include;
Ten Steps to Total Quality Management (TQM)
The Ten Steps to TQM are as follows:
The Principles of TQM are as follows:
Processes must be Managed and Improved Processes must be managed and improved! This involves:
The key to improving quality is to improve processes that define, produce
and support our products. People
Managers and/or Supervisors Work on Processes
Planning a Change
For those needing help with other areas, visit other related web sites by the author as follows: Flowcharting Help Page at http://www.flowhelp.com/flowchart/flowchart.htm Job Descriptions Help Page at http://www.flowhelp.com/jobs/descriptions.html Integrating SOX-404 Internal Controls Auditing into ISO9001 at http://www.flowhelp.com/sox-404/ Program Management Tips at http://www.flowhelp.com/iso/program.html Job Performance Appraisal / Evaluation Tips Help Page at http://www.flowhelp.com/pa/performance_appraisal.html Procedure / Process Writing Tips at http://www.flowhelp.com/writing/procedure_writing.html
There are a number of consultants, educational sites and organizations running sites on the Internet. I have found interest links and have provided a Links Page. Click on Links to go there. I hope this information is useful to those trying to understand the principles and concepts. I do recommend that you check out the SmartDraw download site. While at at the SmartDraw site, download the SmartDraw Netdrawing library collection for the business and process flow templates. It will save you some time and money. For added capability, the Professional Version also imports and saves files in Adobe PDF file format, which Visio doesn't do.
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Dexter A. Hansen
