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by Dexter A. Hansen
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ISO 9000 Procedure Writing Information ---------------------------------------------------------------------------------------- Responsibilities for Procedures: Other considerations to incorporate in procedures: Work Instructions vs. Procedures: Responsibilities for Work Instructions: Requirements of Work Instructions: Work Instructions should specify: Other considerations to incorporate in work instructions:
ISO 9000 Procedure Writing Information
Procedure: A procedure (for purposes of the ISO 9001 implementation) is defined as a documented process for quality activities that are interdepartmental. The intent of the procedures are to be used as a reference where they will provide guidance and consistency when employees perform quality related tasks.
Responsibilities
for Procedures:
Other
considerations to incorporate in procedures:
The Bottom Line:
Tip 1: The more general the procedure, the more flexible, however, the more specific the guidance, for those responsible for carrying out job duties, the easier the system is to maintain.
Tip 2: There must be at least one procedure
for each element for the standard, dependant upon complexity of the element.
Writing separate procedures for manageable activities will be less confusing
than one grand activity.
Tip 3: A reference can be put into the
procedures referencing other procedures if you are documenting the elements
other than by the ISO Standard numbering scheme.
Tip 4: Try to keep the procedures from
being to specific. Assign who (by job title) does a task and when does it
happen.
Tip 5: When assigning responsibility, the use of assignee, designee or successor following the title of the person responsible in the process will keep the process flexible and provide an option should the responsible person be unavailable at any specific time. Tip 6: Keep the use of symbols minimized. Tip 7: There must be consistency in action.
Tip 8: Use of a flow chart is not required,
however, is highly recommended. I recommend visiting
the Flowcharting Help Page (Tutorial) at
http://home.net.att/~dexter.a.hansen/flowchart/flowchart.htm
Work
Instructions vs. Procedures: Work Instruction: A work instruction (for purposes of the ISO 9001 implementation) is defined as a documented process for quality activities that are intradepartmental. The intent of the work instructions are to be used as a reference where they will provide guidance and consistency when employees perform specific quality related tasks within a department.
Responsibilities
for Work Instructions:
Requirements
of Work Instructions:
Work
Instructions should specify:
Other
considerations to incorporate in work instructions:
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ISO Help Page List of Recommended Quality System Implementation Books ISO 9000 Documentation, Quality Manual and 32 Operational Procedures (AQA ISO 9000 Series) by Jack Kanholm. Paperback ISO 9000 In Our Company, Self-Study Course for Personnel (AQA ISO 9000 Series) by Jack Kanholm. Mass Market Paperback
ISO
9000 Requirements, 72 Requirements Checklist and Compliance Guide (AQA ISO
9000 Series) by Jack Kanholm. Hardcover
ISO 9000: 2000 (DIS) New Requirements, 28 Requirements Checklist and Compliance Guide -- Jack Kanholm; Paperback. Tool Kit : Forms, Checklists, Project Planning Tools, Transparency Masters; Vincent Zottola; Card Edition This is a little more costly than the Jack Kanholm book, however, you don't have to create training materials. ISO Help Page List of Recommended Other Quality Books
QS-9000 In Our Company, Self-Study Course for Personnel (AQA QS-9000 Series) by Jack Kanholm. Mass Market QS-9000 Requirements, 119 Requirements Checklist and Compliance Guide (AQA QS-9000 Series) -- Jack Kanholm; Hardcover QS-9000 Documentation, Quality Manual and 43 Operational Procedures (AQA QS-9000 Series) by Jack Kanholm. Paperback ISO 13485 (EN 46000) Documentation, Quality Manual and 36 Operational Procedures (AQA ISO 13485 (EN 46000) Series) by Jack Kanholm, Lynette Howard. Paperback ISO 13485 (EN 46000) In Our Company, Self-Study Course for Personnel (AQA ISO 13485 (EN 46000) Series) by Jack Kanholm. Mass Market Paperback ISO 13485 (EN 46000) Requirements, 99 Requirements Checklist and Compliance Guide (AQA ISO 13485 (EN 46000) Series) by Jack Kanholm, Lynette Howard. Hardcover ISO 14000 In Our Company, Self-Study Course for Personnel (AQA ISO 14000 Series) by Jack Kanholm. Mass Market Paperback ISO 14000 Requirements, 61 Requirements Checklist and Compliance Guide (AQA ISO 14000 Series) by Jack Kanholm. Hardcover ISO 14000 Documentation, Environmental System Manual and 20 Operational Procedures (AQA ISO 14000 Series) by Jack Kanholm. Paperback Quality Is Free : The Art of Making Quality Certain; This has it's fine points, however, can be dry. Best not taken in one or two sittings. Philip B. Crosby; Mass Market Paperback. Quality Is Still Free : Making Quality Certain in Uncertain Times; Philip B. Crosby; Hardcover Quality Is Free : The Art of Making Quality Certain; Philip B Crosby; Hardcover; (Special Order) A History of Managing for Quality : The Evolution, Trends, and Future Directions of Managing for Quality; J.M. Juran (Editor); Hardcover Juran on Leadership for Quality : An Executive Handbook; Joseph M. Juran; Hardcover Juran on Quality by Design : The New Steps for Planning Quality into Goods and Services; Joseph M. Juran; Hardcover Juran's Quality Control Handbook; Frank M. Gryna (Editor), J. M. Juran; Hardcover Quality Planning and Analysis : From Product Development Through Use (Industrial Engineering and Management Science); J.M. Juran, Frank M. Gryna; Hardcover ISO Help Page List of Recommended Management Books The 7 Habits of Highly Effective People : Powerful Lessons in Personal Change; A great book on how to get organized if your into self improvemnt and feel organizationally handicapped; Stephen R. Covey; Paperback Critical Chain; A book dealing with supplier chains. Not too bad, but hard to find in a book store. Eliyahu M. Goldratt; Paperback The Goal : A Process of Ongoing Improvement; One of the "Classics", used by practitioners and graduate schools alike. Eliyahu M. Goldratt, Jeff Cox; Paperback; $17.96 The Goal : A Process of Ongoing Improvement/Cassettes; For those who would rather listen while driving thier car, rather than read. Eliyashu M. Goldratt, et al; Audio
ISO Help Page List of Recommended Humorous Management Books (Humor for the those who have been there.) Dogbert's Top Secret Management Handbook; If you need a little humor in your life, you can also visit Scott Adam's at his Web Site http://www.dilbert.com/ for a daily dose. Scott Adams; Hardcover; Published 1996 Access Denied : Dilbert's Quest for Love in the Nineties; Scott Adams; Hardcover; Always Postpone Meetings With Time Wasting Morons; Scott Adams; Paperback; Published 1994 Access Denied : Dilbert's Quest for Love in the Nineties; Scott Adams; Hardcover Always Postpone Meetings With Time Wasting Morons; Scott Adams; Paperback; Published 1994 The Boss : Nameless, Blameless and Shameless ;Scott Adams; Hardcover; Published 1997 Bring Me the Head of Willy the Mailboy!; Scott Adams;Paperback; Published 1995 Casual Day Has Gone Too Far : A Dilbert Book; Scott Adams; Paperback; Published 1997 Conversations With Dogbert (Dilbert Book); Scott Adams; Hardcover; Published 1996 The Dilbert Principle : A Cubicle'S-Eye View of Bosses, Meetings, Management Fads & Other Workplace Afflictions; Scott Adams; Paperback; Published 1997 The Dilbert Principle : A Cubicle's Eye View of Bosses, Meetings, Management Fads, & Other Workplace Afflictions / Audio Cassette / Abridged; Scott Adams; Audio Cassette; Published 1996 Dilbert : A Book of Postcards; Scott Adams; Paperback; Published 1996 The Dilbert Future : Thriving on Stupidity in the 21st Century; Scott Adams (Narrator); Audio Cassette; Published 1997 The Dilbert Future : Thriving on Stupidity in the 21st Century; Scott Adams; Hardcover; Published 1997 The Dilbert Principle : A Cubicle's-Eye View of Bosses, Meetings, Management Fads & Other Workplace Afflictions; Scott Adams; Hardcover; Published 1996 Dogbert's Clues for the Clueless; Scott Adams; Paperback; Published 1993 Dogbert's Top Secret Management Handbook; Scott Adams;Audio Cassette; Published 1996 Fugitive from the Cubicle Police : A Dilbert Book (Adams, Scott, Dilbert Book.); Scott Adams; Paperback ; Published 1996 It's Obvious You Won't Survive by Your Wits Alone : A Dilbert Book (Adams, Scott, Dilbert Book.); Scott Adams; Paperback; Published 1995 Shave the Whales (A Dilbert Book); Scott Adams; Paperback; Published 1994
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