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There are a number of professions that use flowcharting for quality activities. The list below includes various books on flowcharting as well as several on VISIO, one of the most used programs for flowcharting.
Flowcharting Help Page List of Recommended Flowcharting Books
The Basics of Process
Mapping 2nd Edition by Robert Damelio (Author) Kindle Hardcover
Paperback Go With the Flow!:
The Clutter Flow Chart Workbook – January
20, 2023 Flowcharts Usage:
Get An Introduction To The Use Of Flowcharts As A
Process Design – December 23, 2022 MICROSOFT VISIO USER
GUIDE: THE COMPLETE GUIDE FOR BEGINNERS AND EXPERTS
TO MASTER VISIO DIAGRAMS by TIM VEGA | Dec 14,
2023 Visualize Complex
Processes with Microsoft Visio: A guide to visually
creating, communicating, and collaborating business
processes efficiently Free Diagram & Flowchart Software
for Mac for Chart Drawing and Creation,
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Total Quality Management (TQM) Ten Steps to Total Quality Management (TQM) Processes must be Managed and Improved TQM Process Improvement and Problem Solving Sequence
Total Quality Management (TQM), a buzzword phrase of the 1980's, has been killed and resurrected on a number of occasions. The concept and principles, though simple seem to be creeping back into existence by "bits and pieces" through the evolution of the ISO9001 Management Quality System standard. Companies who have implemented TQM include Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company. The latest changes coming up for the ISO 9001:2000 standard’s "Process Model" seem to complete the embodiment. TQM is the concept that quality can be managed and that it is a process. The following information is provided to give an understanding of the key elements of this process.
Total Quality Management (TQM) Total = Quality involves everyone and all activities in the company. Quality = Conformance to Requirements (Meeting Customer Requirements). Management = Quality can and must be managed. TQM = A process for managing quality; it must
be a continuous way of life; a philosophy of perpetual
improvement in everything we do.
TQM Compared to ISO 9001 ISO 9000 is a Quality System Management Standard. TQM is a philosophy of perpetual improvement. The ISO Quality Standard sets in place a system to deploy policy and verifiable objectives. An ISO implementation is a basis for a Total Quality Management implementation. Where there is an ISO system, about 75 percent of the steps are in place for TQM. The requirements for TQM can be considered ISO plus. Another aspect relating to the ISO Standard is that the proposed changes for the next revision (1999) will contain customer satisfaction and measurement requirements. In short, implementing TQM is being proactive concerning quality rather than reactive.
TQM is the foundation for activities which include;
Ten Steps to Total Quality Management (TQM) The Ten Steps to TQM are as follows:
The Principles of TQM are as follows:
Processes must be Managed and Improved Processes must be managed and improved! This involves:
The key to improving quality is to
improve processes that define, produce and support our
products. People
Managers and/or Supervisors Work on Processes
Planning
a Change
For those needing help with other areas, visit other related web sites by the author as follows: Integrating SOX-404 Internal Controls Auditing into ISO9001 Procedure / Process Writing Tips
There are a number of consultants, educational sites and organizations running sites on the Internet. I have found interest links and have provided a Links Page. Click on Links to go there.
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