Download FAQ

Downloads, while quite common on the Internet, can have problems as follows:

1. The download button failed to appear after the credit card transaction was completed.

  There are instances where the credit card company believes that not all the criteria for
  an instant approval have been met. When this occurs, they perform a manual review of the
  transaction. If approved, the card is then billed and the Web Store is notified.

2. If the transaction is held for review, what happens next?

  Upon notification, the download is marked paid by the vendor and an email notification is sent.
  Upon receipt, using your email address and password, your download button will be present and you
  should be able to obtain your download.

3. Is my file having a problem?

  Problems relating to transferring files can occur. If after reviewing the problems below and are
  still unable to obtain your file, please contact the Web Store using the
  "Contact Us" page.

4. What are the most typical problems that can occur and what can I do about it?

  a.) The file can become corrupt due to an Internet traffic (packet collision) problem.

    In this instance, attempting the download again after a minute typically works.

  b.) Everything seemed to go fine, however, the download file was very small (under 2Kb).

    There are two problems that can cause this as follows:

      1. The firewall software, anti-virus software or a router (a.k.a. switch/router)
        corrupted the file. For this problem, please contact the Web Store using the
        "Contact Us" page.

      2. Using Windows XP operating system with Internet Explorer Version 6.0 browser can cause the
        file to become corrupt. Visiting the Microsoft help site at
        http://support.microsoft.com/default.aspx?scid=kb;en-us;308090 may help.

        Another method to get around this incompatibility is to do a "Save Target As" and change the name of the file's
        extention (e.g. change msword.zip to msword.zip.xxx). After saving the file, rename to it's original name
        and open (e.g. msword.zip).
 

       3. Try using Mozilla/Firefox as a browser instead of Internet Explorer.    

        If this doesn't work, please contact the Web Store using the "Contact Us" page.

5. Internet Explorer Opens a Blank Page with a Placeholder Icon Instead of a .pdf File in Adobe Acrobat Reader  What do I do?

      Using Windows XP operating system with Service Pack 2 and Internet Explorer Version 6.0 browser can causes the
       blank pdf file icon to present itself.   Doing a right click on the download icon, doing a "Save As" and saving the file to a known  
       location should obtain the download. Visiting the Microsoft help site at http://support.microsoft.com/default.aspx?kbid=305153 may help.

      Try using Mozilla/Firefox as a browser instead of Internet Explorer. This typically works.


6. I ordered two products, however, only got one "Download" button.  What do I do?

   When this occurs, you should be able to log into your "My Accounts" area.  

   The "My Accounts" area shows your purchases and provided one of the problems listed has not occurred, will
   allow you to download your files.