Downloads, while quite common on the Internet, can have problems as follows:
1. The download button failed to appear after the credit card transaction was completed.
There are instances where the credit card company believes that
not all the criteria for
an instant approval have been met. When this occurs, they perform
a manual review of the
transaction. If approved, the card is then billed and the Web
Store is notified.
2. If the transaction is held for review, what happens next?
Upon notification, the download is marked paid by the vendor
and an email notification is sent.
Upon receipt, using your email address and password, your download
button will be present and you
should be able to obtain your download.
3. Is my file having a problem?
Problems relating to transferring files can occur. If after reviewing
the problems below and are
still unable to obtain your file, please contact the Web Store
using the
"Contact Us" page.
4. What are the most typical problems that can occur and what can I do about it?
a.) The file can become corrupt due to an Internet traffic (packet collision) problem.
In this instance, attempting the download again after a minute typically works.
b.) Everything seemed to go fine, however, the download file was very small (under 2Kb).
There are two problems that can cause this as follows:
1. The firewall software, anti-virus
software or a router (a.k.a. switch/router)
corrupted the file. For this
problem, please contact the Web Store using the
"Contact
Us" page.
2. Using Windows XP operating system
with Internet Explorer Version 6.0 browser can cause the
file to become corrupt. Visiting
the Microsoft help site at
http://support.microsoft.com/default.aspx?scid=kb;en-us;308090
may help.
Another method to get around
this incompatibility is to do a "Save Target As" and change the name of the
file's
extention (e.g. change msword.zip
to msword.zip.xxx). After saving the file, rename to it's original name
and open (e.g. msword.zip).
3. Try using Mozilla/Firefox as a browser instead of Internet Explorer.
If this doesn't work, please contact the Web Store using the "Contact Us" page.
5. Internet Explorer Opens a Blank Page with a Placeholder Icon Instead of a .pdf File in Adobe Acrobat Reader What do I do?
Using Windows XP operating system with
Service Pack 2 and Internet Explorer Version 6.0 browser can causes the
blank pdf file icon to present
itself. Doing a right click on the download icon, doing a "Save
As" and saving the file to a known
location should obtain the download.
Visiting the Microsoft help site at
http://support.microsoft.com/default.aspx?kbid=305153
may help.
Try using Mozilla/Firefox as a browser
instead of Internet Explorer. This typically works.
6. I ordered two products, however, only got one "Download" button.
What do I do?
When this occurs, you should be able to log into your "My
Accounts" area.
The "My Accounts" area shows your purchases and provided
one of the problems listed has not occurred, will
allow you to download your files.