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by Dexter A. Hansen

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Job Description

JOB TITLE:  Quality Manager / Director

DEPARTMENT: Quality/President's Staff


A: Purpose and Scope

The Quality Manager / Director is responsible for administering the company quality program in accordance with customer and company requirements.

B. Responsibilities

Establish procedures for maintaining high standards of quality, reliability, and safety. Determine and enforce -- through functional groups - quality and safety requirements in accordance with real company needs, based on current regulations and state-of-the art product development. Organize and promote company wide quality improvement efforts. Evaluate and develop improved techniques for the control of quality, reliability and safety.

Directly responsible for implementation and maintenance of the company quality system, reporting on the performance of the quality system for review and as a basis for improvement of the quality system. The Quality Manager also has responsibility to act as liaison with external parties on matters relating to the quality system.

C. Organization Relationships

The Quality Manager reports directly to the President of the company and has a support responsibility to all functional directors and managers.


A. Education and Training

The Quality Manager / Director should have a four year technical degree, preferably in a field that offers as opportunity to gain a well rounded background. Additional class work in management type courses and problem-solving techniques (i.e. Statistical Quality Control/Statistical Process Control).

B. Technical Requirements

Five to ten years of broad technical experience, of which at least two to three years should be in quality administration and/or quality engineering.

C. Managerial Experience

Three to five years experience in managing technical personnel and complex activities. These experiences should be gained in areas of engineering or technical operations and should include a minimum of two years in quality management.


Dept. Manager/Supervisor: _______________________________________
Date: _________

Human Resources Department: ____________________________________
Date: _________

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