ISO Quality Terms*
(as related to ISO 9000 and typical American Industry Jargon)
by Dexter A. Hansen

ACCEPTANCE CRITERIA: Defined limits placed on characteristics of materials, products or services.

APPRAISAL/AUDIT: A documented investigation to verify that all applicable requirements are being implemented.

CALIBRATION: Comparison and adjustment to a standard of known accuracy.

COMPONENT: Individual pieces used in the assembly of a product.

CONFORMANCE: Compliance with specified requirements.

CONTROL: To exercise authority over and regulate.

CONTROL FEATURE: A documented activity to ensure conformance with specific requirements of applicable specifications.

CORRECTIVE ACTION: Measures taken to rectify conditions adverse to quality and to minimize recurrence.

CUSTOMER INTERNAL/EXTERNAL: Any individual or organization who is furnished materials, products or services.

DESIGN: A detailed plan for a product.

DESIGN CHANGE: Revision to a Bill of Material or Drawing after its initial approval and release.

DESIGN REVIEW: A re-examination to determine the appropriateness of assumptions, methodology, and accuracy of formulations and calculations used to design a product.

DOCUMENTATION: Recorded information.

FAILURE: Any condition which prevents the product or service form performing its specified function.

FINDING: Objective evidence that a control feature of the approved quality program was not implemented.

MANAGEMENT REVIEW: A periodic review of this documented quality policy to ensure the program meets industry customer requirements, a random review of implementation and corrective action, and a review of the effectiveness of the overall quality program.

NONCONFORMANCE: Any deviation from specified requirements.

OBJECTIVE EVIDENCE: Facts which are observed and documented.

OBSERVATION: Evidence that a surveyable/auditable element exists which is not contrary to documented requirements, but may warrant further qualification or improvement.

PRODUCT INSTRUCTIONS: Details how a specified task is performed in the process of manufacturing a specific product/products, or administering a specific service.

PROJECT ENGINEER: The person assigned to handle the technical aspects of a project. This person may be a project engineer, lead engineer, group leader, project leader, designer, or project manager.

PROJECT MANAGER: The person assigned by their department Manager to handle the coordination and commercial aspects of a project. This person may be a project manager, project engineer, group leader, or spare parts coordinator.

PRODUCT RELEASE: A final approval given before the normal production process begins.

PROTOTYPE: A design that is not previously released, or design which has not been previously built.

QUALITY: Conformance to specified requirements.

QUALITY ASSURANCE: Those planned, systematic and preventive actions which are required to ensure that materials, products or services will conform to specified requirements.

QUALITY OF CONFORMANCE: The aspect concerned with assuring that products conform to predetermined standards.

QUALITY CONTROL: Inspection, test or examination to ensure that materials, products or services conform to specified requirements

QUALITY PROGRAM: An established documented system to ensure quality.

RECORD: An official, written registration of an activity which can be electronic.

REPAIR: A process which will make a discrepant part usable, but not up to design standards, or requires, special tools or processes.

REWORK: A process which will bring a discrepant part up to design standards.

SERVICING: Where servicing is specified in the contract, the supplier (company) will establish and maintain procedures for performing and verifying that servicing meets the specified requirements.

SUPPLIER: Any individual or organization who furnishes materials, products or services.

TRACEABILITY: The ability to determine the product history through marking and records.

VERIFY: To determine conformance to specified requirements.

WORK INSTRUCTIONS: A document that provides detailed 'How To' instructions to accomplish a task.

* Refer to ISO 9004 for a more complete explanation and set of definitions.

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