A: Purpose and Scope

The Director of Operations is responsible the Operations activities within the company. The Director of Operations is also responsible for ensuring the Operations Department's conformance to the company quality system in accordance with customer and company requirements.

B. Responsibilities

Establish procedures for maintaining high standards of manufacturing operations, product quality, reliability, and safety. Determine and enforce -- through functional groups - productivity, quality and safety requirements in accordance with real company needs, based on current regulations and state-of-the art product development. Promote company wide quality improvement efforts. Evaluate and develop improved techniques for the control of operations, quality, reliability and safety.

Directly responsible for implementation and maintenance of the company Operations procedures, reporting on the performance and initiating improvements for Operations. The Director of Operations also has responsibility to act as liaison with external parties on matters relating to the procurement of services and materials for the company's products.

C. Organization Relationships

The Director of Operations reports directly to the President of the company and has a support responsibility to all functional directors and managers.


A. Education and Training

The Director of Operations should have a four year technical degree, preferably in a field that offers as opportunity to gain a well rounded background. Additional class work in management type courses and problem-solving techniques (i.e. Operations Research, Statistical Quality Control/Statistical Process Control, etc.).

B. Technical Requirements

Five to ten years of broad technical experience, of which at least two to three years should be in manufacturing operations and/or manufacturing/process engineering.

C. Managerial Experience

Three to five years experience in managing technical personnel and complex activities. These experiences should be gained in areas of engineering or technical operations and should include a minimum of two years in operations management.


Dept. Manager/Supervisor: _______________________________________ Date: _________

Human Resources Department: ____________________________________ Date: _________

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